FAQ

How long does shipping take?

Orders are processed Monday thru Friday, excluding major holidays, and are usually shipped within 3-5 business days in the US,5-10 days in Canada and 10-20 days Internationally. We will e-mail you a shipment notification once your order ships that has a tracking number and estimated delivery date. 

I tried placing an order but it didn’t go through and it’s showing up on my credit card statement as being charged.

This is a temporary hold on your credit card placed by your bank/credit card company. We have already contacted them and they will remove the hold in 3-5 business days. Your order will not be captured, charged or processed.

Can I cancel my order?

Once your order is confirmed we immediately begin processing your order and cannot cancel your order. We do offer easy returns.

Can I add or remove items from my order?

Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.

What if I need to change my address?

Once your order is confirmed we immediately begin processing your order and cannot change your address on the order.

Why didn't my discount code work?

Please make sure you entered it correctly. If it still doesn't work, it may have expired.

What if an item in my order is damaged or defective?

If you receive a damaged or defective item, e-mail contact@topofthegalaxy with a photo and your order number and we’ll take care of you.

I would like to sell TOTG products, how do I set up a wholesale account?

For all wholesale inquiries, please email sales@topofthegalaxy.com and include the following information:

Name of shop
Website and/or photos
Physical street address
Phone number
Other brands you sell
Years in business